Frequently Asked Questions

Boarding Services

What should I expect when my pet boards?
Pets love staying with us. Here is what they can expect:

  • Meals are fed two times a day unless otherwise requested
  • All dogs have an opportunity to spend time in our outdoor runs every day, and indoor runs are available for large dogs.
  • Cats are housed in a separate room, with low lighting and away from the dogs.
  • A complimentary bath will be given to any animal boarding 2 or more nights – owners love this perk!
  • We feed Hill’s Science Diet foods and will be glad to feed your regular diet for your pet if provided to us. If your pet is on a therapeutic diet, simply provide the diet with instructions for how they are to be fed.
  • If your pet needs medication on a daily basis, we are glad to administer it. There is a small additional fee for this higher level of service.
  • Regular pickup times are 2:30-6:00 PM Monday, Tuesday, Thursday, and Friday; 12:00-1:00 PM Wednesday; 11:00-12:00 AM Saturday. Please let us know if other arrangments are needed.

We fill up on holidays, so reserve early for those times. We look forward to caring for your pet!

Are vaccinations required for my pet to participate in boarding services?
We require that all dogs be current on vaccinations for rabies, bordetella (kennel cough), H3N2 Canine Influenza (Flu), and distemper/parvovirus. Cats must be current on vaccinations for rabies, distemper, and feline leukemia. All pets must have had a fecal exam for internal parasites within the past six months. All pets need to be free of fleas or receive a treatment for fleas upon admission.

Wellness Services

What are wellness visits? Does my pet need them?
We strive to prevent illness whenever possible. The time and effort invested in Wellness programs has rewards for both pets and owners. We consider the Wellness exam to be the most important part of annual care. We are often able to detect illness early and begin treatment to cure or slow the progress of disease. Our Wellness programs are designed specifically for your pet and include: Comprehensive physical exam, internal parasite testing, heartworm and flea control, vaccination program, and specialized blood tests for all life stages.

What are the benefits of dental cleanings for my pet?
Regular professional cleaning is important to maintaining your pet’s teeth and overall health. Plaque and tartar on the teeth lead to gingivitis and periodontal disease. These are infections of the gum and bone supporting the teeth. Not only does this infection eventually cause pain and tooth loss, but it can also allow bacteria to enter the body through the bloodstream. These bacteria can infect heart valves, the kidneys, liver and other locations. This means that a healthy mouth is essential to having a healthy pet. Removal of plaque and tartar will make your pets' teeth look better, improve bad breath and help keep them healthy for a long and happy life.

We use modern and safe ultrasonic and hand instruments to clean each tooth thoroughly – above and below the gum line. Teeth are polished to create a smooth, lustrous tooth surface more resistant to plaque buildup. Fluoride treatments help strengthen enamel and reduce tooth sensitivity.

Note: Dentals are done under anesthesia and your pet will need to be on antibiotics for a few days before the procedure. For these reasons, dental cleanings must be scheduled in advance.

How do I know if my pet is experiencing pain or discomfort?
Our pets feel pain and discomfort under the same circumstances as people do, what you may not realize is that pets often show signs that they are experiencing discomfort. These signs may be poor appetite, restlessness, difficulty getting up and down, whining and withdrawal. We know that recognizing and alleviating pain in animals is the essence of good patient care. If you notice these symptoms call our reception staff, and they can help you determine if your pet needs a wellness check-up.

What are the benefits of microchipping my pet?
Microchips have helped reunite thousands of pets with their families. We offer the most widely used microchip products to increase the chances of a safe recovery. Installing a microchip is a safe and brief procedure. Our chips come with lifetime registration in a national registry with no ongoing fees.

Medical and Surgical Services

Does your clinic offer care for internal medicine?
We cover all areas of internal medicine, including: Cardiology; Ophthalmology; Neurology; Dermatology; Gastroenterology; Oncology; Endocrinology; among others.

My pet may need surgery, what should I know?
All patients are carefully screened for safety, and anesthetics are specifically tailored to your pet. Surgical services and facilities include: surgeon available for consultation; fully trained veterinary staff, to ensure the safest, most efficient, state-of-the-art procedures for your pet; heated surgery table mats for greater comfort; advanced sterilization techniques; ECG and oxygen saturation monitors; intensive after surgery care and full blood testing.

What can I expect with euthanasia/hospice?
Saying goodbye to a long-time friend is painful. We work with clients to ensure their pet’s comfort and dignity. House calls for euthanasia can be arranged by appointment to allow your pet to remain in the security and comfort of home. We can also assist in taking care of the remains as directed by the client. Options include cremation

Contact Us

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Office Hours

Our Regular Schedule


8:00 am-6:00 pm


8:00 am-6:00 pm


8:00 am-6:00 pm


8:00 am-6:00 pm


8:00 am-6:00 pm